![]() To generate the HAR file for Safariīefore generating the HAR file, make sure you can see the Develop menu in Safari. The instructions are the same for a MAC computer or a Windows computer. Give the trace a filename and click the Save button which will save it as a.Press F12 on your keyboard (or click the gear icon > F12 Developer Tools).Open Internet Explorer and go to the page where the issue is occurring.Note: Internet Explorer is no longer a Zendesk-supported browser. To generate the HAR file for Internet Explorer Upload your HAR file to your ticket or attach it to your email so that we may analyze it.Save the HAR file somewhere convenient.Once you have reproduced the issue and you see that all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click anywhere under the File column, and click on Save all as Har.The recording autostarts when you start performing actions in the browser.The Developer Network Tools opens as a docked panel at the side or bottom of Firefox.Select the Firefox menu (three horizontal parallel lines) at the top-right of your browser window, then select More Tools > Web Developer.Open Firefox and go to the page where you are experiencing trouble.Upload your HAR file to your ticket or attach it to your email so that our Support team can analyze it.Then save the file to your computer: Save as HAR with Content. Once you have reproduced the issue, in Chrome, click Export HAR to download.Reproduce the issue that you were experiencing before, while the network requests are being recorded.Click the Clear button ( ) to clear out any existing logs from the Network tab.If it is grey, click it once to start recording. Look for a round Record button ( ) in the upper left corner of the tab, and make sure it is red.From the panel opened, select the Network tab.Look for the Vertical ellipsis button ( ) and select More Tools > Developer Tools.Open Google Chrome and go to the page where the issue is occurring.This article contains instructions on how to generate Har files for these browsers: This allows anyone with the HAR file to impersonate your account and all the information that you submitted while recording (personal details, passwords, credit card numbers, etc.). ![]() Note: A HAR files contain sensitive data, including the content of the pages you downloaded while recording and your cookies. A support team member may request that you record a HAR file, or a log of network requests, while that issue is occurring and then provide that to them for further analysis. When troubleshooting complex issues, it is sometimes necessary for our support team to obtain additional information about the network requests that are generated in your browser while an issue occurs.
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